The rules of the run. Read this before you send us across town.

Last Updated: June 8, 2026

These Terms of Service (“Terms”) apply when you use Smugglr Co.’s website, booking system, delivery, pickup, errand, or related services (“Services”).

By booking or purchasing a Service from Smugglr Co., you agree to these Terms.

1. WHAT SMUGGLR CO. DOES

Smugglr Co. is a local concierge pickup, delivery, and errand service.

Depending on availability, we may pick up and deliver restaurant orders, snacks, drinks, convenience-store items, retail orders, packages, personal items, Marketplace purchases, and other approved items.

Smugglr Co. does not provide full grocery-shopping or grocery-order delivery services.

We provide the transportation and errand service. Unless specifically stated otherwise, Smugglr Co. is not the manufacturer, retailer, restaurant, seller, or producer of the items being transported.

2. SERVICE AREA

Smugglr Co. primarily serves San Antonio, Texas and surrounding approved service areas.

Availability depends on pickup location, delivery location, distance, operating hours, weather, traffic, rider availability, and the nature of the request.

We may decline requests outside our normal service area or charge additional mileage or service fees when applicable.

3. PRICING

Delivery pricing is based primarily on distance and the service selected at booking.

Current standard rates are:

The Quickie ⚡ — $19.99
Up to 5 miles

The Side Quest 🧭 — $29.99
Up to 10 miles

The Mission 🗺️ — $39.99
Up to 15 miles

The Heist 💰 — $49.99
Up to 20 miles

Additional mileage may be charged at $1.50 per mile.

Additional charges may apply for unusual requests, additional stops, excessive wait times, parking, tolls, oversized items, or other circumstances disclosed to the customer.

The price of merchandise purchased on your behalf is separate from Smugglr Co.’s delivery or service fee unless specifically stated otherwise.

4. YOUR BOOKING

You are responsible for providing accurate information, including:

• Pickup location

• Delivery location

• Contact information

• Store or seller information

• Order or confirmation details

• Item description

• Any necessary pickup instructions

• Any necessary delivery instructions

Incorrect or incomplete information may result in delays, additional charges, cancellation, or inability to complete the run.

5. DELIVERY TIMES

Any delivery or arrival time shown or communicated is an estimate unless expressly stated otherwise.

Traffic, weather, store wait times, restaurant preparation times, seller delays, road closures, accidents, and other circumstances outside our control can affect delivery times.

We’ll make a reasonable effort to complete your run as quickly and safely as possible, but we do not guarantee an exact arrival time.

6. WAIT TIMES

Your rider may have to wait for a restaurant, store, Marketplace seller, customer, or other third party.

Reasonable wait time may be included with your run.

Excessive waits may result in an additional fee or cancellation of the run. If possible, we will contact you before applying an additional wait-time charge.

7. MARKETPLACE & THIRD-PARTY PICKUPS

Smugglr Co. may pick up items from Facebook Marketplace, OfferUp, individual sellers, and similar sources.

We are acting as the pickup and delivery service only.

Unless specifically agreed beforehand, Smugglr Co. does not authenticate, inspect, test, appraise, or guarantee an item's condition, authenticity, functionality, value, completeness, or accuracy compared with the seller's listing.

Customers are responsible for confirming those details with the seller before requesting pickup.

8. PURCHASES MADE ON YOUR BEHALF

If Smugglr Co. purchases an approved item on your behalf, you agree to reimburse the full authorized purchase amount plus applicable Smugglr Co. fees.

We will not intentionally substitute products without your approval unless you have previously authorized substitutions.

Availability and pricing of merchandise are controlled by the merchant and may change before purchase.

9. ITEMS WE WON'T TAKE

Smugglr Co. may refuse any request when completing it would be unsafe, illegal, impractical, or outside the scope of our service.

We do not accept:

• Grocery orders or full grocery-store shopping runs

• Illegal drugs or controlled substances that cannot legally be transported

• Stolen property

• Firearms or ammunition

• Explosives or fireworks

• Hazardous, toxic, or flammable materials

• Extremely fragile or high-value items that cannot be safely transported

• Items that are too large, heavy, or awkward for safe motorcycle transportation

• Anything that cannot legally be purchased, possessed, transported, or delivered

Snacks, drinks, convenience-store items, restaurant orders, and other approved small food pickups are allowed. Grocery orders and full grocery-shopping runs are not part of the Smugglr Co. service.

Smugglr Co. reserves the right to decline an item at any point if its actual size, weight, packaging, contents, or condition makes transportation unsafe or impractical.

You agree not to intentionally misrepresent or conceal the contents of anything you ask Smugglr Co. to transport.

10. AGE-RESTRICTED ITEMS

Age-restricted items will only be handled when permitted by applicable law and Smugglr Co. policy.

When identification is legally required, the recipient must provide valid government-issued identification and satisfy all applicable age requirements.

Smugglr Co. may refuse delivery if identification cannot be verified or completing the transaction would violate applicable law.

11. MOTORCYCLE DELIVERY LIMITATIONS

Many Smugglr Co. runs are completed by motorcycle.

Items must therefore be reasonably capable of being transported safely using the available motorcycle, delivery bag, case, or approved securing equipment.

We reserve the right to reject an item at pickup if its actual size, weight, shape, condition, or packaging makes safe transportation impractical.

12. PICKUP PROBLEMS

If an order is unavailable, incorrect, already collected, canceled by the merchant, or otherwise cannot be picked up, we will attempt to contact you.

A delivery/service fee may still apply when the rider has already traveled to or arrived at the pickup location.

13. CANCELLATIONS

You may cancel a run before the rider begins traveling toward the pickup location without penalty unless otherwise disclosed during booking.

Once the rider has begun the run, some or all of the delivery/service fee may become non-refundable.

Money paid specifically for merchandise already purchased on your behalf cannot ordinarily be refunded by Smugglr Co. unless the underlying merchant provides a refund.

14. FAILED DELIVERY

You are responsible for ensuring someone can receive the order when necessary and for providing accurate access instructions.

If we cannot safely complete delivery because we cannot contact you, cannot access the property, cannot verify the recipient when required, or encounter another issue outside our control, the order may be returned, left in an appropriate location when authorized, or otherwise handled reasonably under the circumstances.

Additional delivery or return-trip charges may apply.

15. CONTACTLESS DELIVERY

When you request or authorize contactless delivery, you authorize us to leave the order at the specified location.

Once an order has been delivered to the requested location, Smugglr Co. cannot control what happens to it afterward.

Please choose a secure delivery location whenever possible.

16. THIRD-PARTY MERCHANTS

Restaurants, retailers, Marketplace sellers, and other third parties operate independently from Smugglr Co.

Smugglr Co. is not responsible for a merchant or seller's food preparation, product quality, pricing, inventory, warranties, representations, product defects, incorrect orders, or other acts or omissions.

If there is an issue with the underlying product, we may help provide information about the transaction, but refunds or replacements for merchandise may ultimately need to come from the merchant or seller.

17. DAMAGE & LOST ITEMS

We take reasonable care when transporting items.

If you believe an item was lost or damaged while directly in our possession, contact Smugglr Co. as soon as reasonably possible and provide photos, receipts, order information, and other relevant documentation.

Claims will be reviewed based on the circumstances.

Smugglr Co. is not responsible for pre-existing damage, inadequate merchant or seller packaging, concealed defects, normal temperature changes during transportation, or damage caused by circumstances reasonably outside our control, except where responsibility cannot legally be excluded.

18. WEATHER & SAFETY

Motorcycle delivery depends heavily on safe riding conditions.

Smugglr Co. may delay, suspend, modify, or cancel service because of severe weather, flooding, dangerous road conditions, mechanical problems, emergencies, or other safety concerns.

Safety comes before delivery speed.

19. CUSTOMER CONDUCT

Don't put the rider in a dangerous or illegal situation.

Threatening, abusive, discriminatory, fraudulent, sexually inappropriate, or otherwise unsafe behavior may result in cancellation of the delivery and refusal of future service.

20. FRAUD & CHARGEBACKS

You agree not to knowingly submit fraudulent orders, false payment disputes, or unauthorized chargebacks.

If you believe a charge is incorrect, contact Smugglr Co. first so we have an opportunity to investigate the transaction.

We may refuse future service when we reasonably believe an account, payment method, or transaction is being used fraudulently.

21. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Smugglr Co. will not be responsible for indirect, incidental, special, or consequential losses arising from use of the Services.

Nothing in these Terms is intended to waive, disclaim, or restrict any right or remedy that cannot legally be waived or restricted under applicable law.

22. PRIVACY

Information you provide when requesting a run may be used as reasonably necessary to process your booking, communicate with you, complete pickup and delivery, process payment, prevent fraud, and operate Smugglr Co.

Additional information regarding collection and use of personal information should be provided in the Smugglr Co. Privacy Policy.

23. CHANGES TO THESE TERMS

Smugglr Co. may update these Terms from time to time.

The current version will be posted on our website with an updated effective or “Last Updated” date.

Changes apply prospectively as permitted by applicable law.

24. GOVERNING LAW

These Terms are governed by applicable federal law and the laws of the State of Texas, without regard to conflict-of-law principles.

25. CONTACT US

Questions about these Terms or a particular run?

Contact Smugglr Co. using the contact information provided on our website.

You don't wanna go. So we do. 🏍️